Splendid Beauty Return and Refund Policy
Last updated: May 24, 2026
We want every Splendid Beauty order to feel thoughtful, safe, and true to the care behind the brands we carry. Because beauty, skincare, hair care, body care, oils, soaps, butters, lip products, and similar personal-care items touch the body, our return policy is designed around hygiene, product safety, and fairness.
Return window
You may request a return within 14 days of delivery. To be eligible, the item must be unused, unopened, untested, and in its original packaging with seals, safety wraps, labels, and accessories intact.
Items that cannot be returned
For hygiene and safety reasons, we cannot accept returns for opened, used, swatched, tested, unsealed, or visibly handled beauty and personal-care products. This includes skincare, hair care, body care, oils, creams, soaps, body butters, fragrances, lip products, tools that touch the body, and similar items. Final sale items, gift cards, samples, promotional items, and products marked final sale are not eligible for return unless they arrive damaged, defective, or incorrect.
Damaged, defective, or incorrect orders
Please inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact us within 7 days of delivery at info@splendidbeauty.ca. Include your order number, photos of the product and packaging, and a short description of the issue. We will review the details and, where appropriate, arrange a replacement, refund, store credit, or other next step.
Sensitivity and product reactions
Everyone's skin, hair, and body are different. Please review product ingredients before use and patch test when appropriate. If you experience irritation or a possible reaction, stop using the product and contact us at info@splendidbeauty.ca with your order number, product name, photos if available, and a description of what happened. We review these requests case by case. This policy does not replace medical advice.
How to start a return
Email info@splendidbeauty.ca with your order number, the item you want to return, and the reason for your request. Please wait for return instructions before sending anything back. Items sent back without approval may not be accepted.
Return shipping
Unless the return is due to a Splendid Beauty error, damaged item, defective item, or incorrect item, customers are responsible for return shipping costs. Original shipping fees are non-refundable unless required by law or unless the issue was caused by us. We recommend using a trackable shipping service because we cannot process a return we do not receive.
Refunds
Once we receive and inspect an approved return, we will let you know whether the refund is approved. Approved refunds are issued to the original payment method. Please allow 5 to 10 business days after approval for the refund to be processed by us, plus any additional time required by your bank or payment provider.
Exchanges
We do not guarantee exchanges because inventory may change quickly. If you need a different item, contact us and we will let you know what options are available.
Order cancellations
If you need to cancel an order, contact us as soon as possible at info@splendidbeauty.ca. We will do our best to help before fulfillment begins, but we cannot guarantee cancellation once an order has been packed, shipped, or handed to a carrier.