FAQs

iléara is a curated Canadian beauty destination for founder-led brands chosen with melanin-rich skin, textured hair, and intentional rituals in mind.

No. Product copy is general information only. For medical skin or scalp concerns, talk to a qualified professional.

You’ll get a tracking link by email when your order ships. Check your inbox and spam folder for shipping confirmation.

Message us as soon as you can via Contact. Once an order is packed, we may not be able to change it.

We currently ship within Canada only. See our Shipping Policy for regions, timelines, and rates.

Orders are usually processed within 1 to 3 business days after payment is confirmed. Delivery estimates and shipping rates are shown at checkout. See our Shipping Policy for details.

You may request a return within 14 days of delivery for an unused, unopened item in its original packaging. Opened or used personal-care products cannot be returned for hygiene reasons. See our Return Policy for details and exceptions.

Use the Contact form with your order number. We’ll send next steps.

Yes — especially if your skin is reactive. Test a small area before full use.

Start on Shop by concern, browse Shop by brand or category — or try a Discovery Kit first.