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FAQs

Shopping, shipping, and skin guidance. Product pages don’t repeat this library.

About

What is Ileara?

Ileara is a curated Canadian beauty destination for founder-led brands chosen with melanin-rich skin, textured hair, and intentional rituals in mind.

Do you give medical advice?

No. Product copy is general information only. For medical skin or scalp concerns, talk to a qualified professional.

How do I track my order?

You’ll get a tracking link by email when your order ships. Check your inbox and spam folder for shipping confirmation.

Can I change or cancel an order?

Message us as soon as you can via Contact. Once an order is packed, we may not be able to change it.

Where do you ship?

Canada first; more regions as we grow. See our Shipping Policy for regions, timelines, and rates.

How long does shipping take?

Most Canadian orders arrive in 3–7 business days after fulfillment. Exact timelines depend on your region — see the Shipping Policy at checkout.

What is your return policy?

See our Return Policy for eligibility windows and hygiene rules for opened skincare.

How do I start a return?

Use the Contact form with your order number. We’ll send next steps.

Should I patch test?

Yes — especially if your skin is reactive. Test a small area before full use.

How do I choose a product?

Start on Shop by concern, browse Shop by brand or category — or try a Discovery Kit first.